Our Polices

Privacy Policy
Calm Speak Space is committed to protecting your privacy. The privacy policy sets out how we collect and manage personal information and the steps we take to protect it. All client data is collected and stored via a Department of Health approved platform, called PowerDiary. This data is stored and disclosed in accordance with The Health Act and The Privacy Act, and is aligned with best practise. The privacy policy does not affect our obligation of confidentiality to you if you are our client.  By booking with Calm Speak Speak  you have indicated that you accept the privacy policy and approve the collection, use and disclosure by Calm Speak Space. 

Our Duty of Care
We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our Duty of Care.

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Cancellation Policy

If you are unable to keep your scheduled appointment, please give us as much notice as possible, so that the time is available for us to offer that session to clients on our waiting / cancellation list.

 

• Cancellation fees are charged when failing to attend or cancelling less than 24 hours  (one working day) prior to the scheduled appointment without a medical certificate and where that time cannot be allocated to another client.

 

• Cancellation fees apply to Private, Medicare and Compensable clients (i.e. Workcover, T.A.C, Victims of Crime clients).  Clients are responsible for the fee as rebates cannot be claimed on non-attendances.